I completely agree with this sentiment, I'm very familiar with basic strategy but this blackjack is not fun nor profitable in any way. The odds are way too high for a game like Blackjack.
Lost 5 million in almost the same way you did in the video (except I was playing with basic strategy in mind) "so theirs no split, no surrender, dealer WINS on bj TIE, owner refuses to say how much decks plus it had to be changed when first released why is it still here??"
(I disagree with the decks, Henry has stated it is 4 decks)
If we could at least split and not lose on a tie BJ, we'd have much closer odds to a fair Blackjack game. *and for me, that's saying a lot because obviously any casino game is inherently favoring the house*