Protecting your privacy
Information we collect
We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your gaming experience, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from:
- You, when you voluntarily provide us with information
- Your transactions with Asylum
- Your gaming interactions with our servers
If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or services.
The personal information we collect about you through these various sources may include, but is not limited to:
- Name, addresses and telephone numbers
- Date of birth and gender
- Email addresses
- Steam account number
- Technical information such as your browser type, IP address, type of operating system you use, your geolocation, the name of your internet service provider, and pages visited on our Services
- Information provided via survey, focus group or other marketing research efforts
- When you send us an email or online customer service request, we will retain the content of the message, your email address or any contact information you provide, and our response in order to handle any follow-up questions you may have. We also use this information to measure how effectively we address your concerns.
Sensitive Personal Information
To the extent that the personal information we collect constitutes sensitive personal information under applicable law, including where such laws promote a substantial public interest, Asylum will collect and process this sensitive personal information within the limits provided by applicable law. Where required by law, Asylum will seek your specific consent before processing sensitive personal information.
Due to the nature of our Services, we may collect information, which may include personal information, about children when it is required to provide our Services. We may retain personal information to facilitate providing our Services. Asylum does not knowingly collect personal information directly from children.
If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may request we remove this child’s information by personal message to Bamf via our forums.
Data security and integrity
We take reasonable measures to protect the personal information you provide to us. Here are some things you can do to keep your information secure.
Keep your forum account login information confidential:
To make sure your access to our websites, other online services, and mobile applications is secure; you should not share your log in details with anyone else. You should always log out of the website, online services or My Asylum app after each use if others have access to your computer or device, especially if you are using a publicly accessible computer such as at library or internet café.
Asylum uses reasonable technical, administrative, and physical measures to protect your personal information from loss, interference, misuse, unauthorized access, disclosure, alteration or destruction, both during transmission and once we receive it. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete and current. When your personal information is shared, Asylum will take a reasonable approach to prevent the unauthorized use of personal information.
Data Retention Policy
Your personal information will be retained only for so long as reasonably necessary for the purposes set out above, considering criteria such as applicable rules on statute of limitations, legal requirements and the duration of your use of our website and receipt of our Services.