i am going to say i do not think it takes a week for rdm and vdm ive had 2-4 days which isnt bad just if your going to send proof just make sure you follow the instructions and send in enough video to show what happens that the reason i stream it just because then they have the entire stream on twitch to review to see what is happening. Now server issues on being down yea its frustrating but as long as its gets fixed im all down with waiting a bit to get a better then it was before