Appreciate the hard work from the staff. I noticed a lot of people making forum posts about the down time and complaining. I think that if someone would make a forum post at least acknowledging the issue would help tremendously. Communication is key. I think it would help reduce some of the redundant forum posts that continue to be locked. The community just needs reassurance that you guys are aware of the issue and are working on it. When it is just left with hours and hours of downtime, that is when people go crazy.
Wait, so what you are telling me, is that the person who duplicated crate keys to avoid paying for them and was later caught by BAMF, is disappointed in someones actions?