While I agree and realize you personally can't do anything to edit server files and fix the game, and I know a lot of the admins DO care what the players have to say, mainly because I have been here for a LONG time. I lost my licenses and ask for comp, sat in the teamspeak for 3-4 weeks. NEVER got messaged or talked to once.
When the server got hacked and the forums were fucked up and everyone had glitched houses, I asked for help immediately, there was no format on the forums at the time I asked for help, I posted on the forums on the 27th of December asking for help, Olio messaged back on the 31st on December, telling me to use the correct format, by this point my houses were fixed and I didn't have them anymore. It wasn't until February 28th that Starance finally got around to helping me with the money from the houses and getting my account fixed.