Jump to content

eleec

Retired Staff
  • Posts

    1,754
  • Joined

  • Last visited

Reputation Activity

  1. Subaru liked a post in a topic by eleec in Moderator predictions?   
  2. eleec liked a post in a topic by Buckwalter in Suggestion: Mandatory Response Time for Ban Appeals   
    Extremely well said Sneaky. This pretty much sums up the behind the scenes ills that players are so rarely aware of, yet too often endure the consequences of. 
    While it is true that there is an obscene amount of work undertaken by the administrative team each day, it is by no means insurmountable. If that were indeed, as it is so often postulated, the underlying cause of slow service, inconsistent enforcement, and the apparent indifference players experience, the staff would simply grow to accommodate the workload. As you correctly point out, the problem is largely internal. Burnout is the scourge of efficiency and Asylum has an almost preternatural capacity to burn admins out in record time. There are forces behind the scenes that compound the general unpleasantness of the position and create an overwhelming sense of futility and impotence in carrying out one's duties.
    Enforcing the rules is a Sisyphean undertaking that generally involves banning someone for breaking the rules, speaking to them in teamspeak, being pressured to show empathy and reduce the ban, then repeating the cycle next week. The people you end up dealing with are rarely pleasant and frequently hostile and abusive. Nonetheless, they aren't held to account for their actions because certain people in positions of power are acutely aware of the pressure and inconvenience the offender's gangmates will likely bring to bear should the ban be upheld, so leniency is often used to ameliorate these headaches preemptively. Who wants a group of angry teenagers flooding your inbox with demands that you free their dipshit buddy who is currently serving his 24th combat logging ban? #freeDipshit. In cases like that people are quick to capitulate and the shit always rolls down hill. Similarly, there is an unwillingness to risk the scorn of the community by removing abjectly toxic individuals. So admins are often relegated to the role of "paper tiger" and quickly lose interest once this fact becomes apparent. This burnout process is further accelerated when someone overturns your bans because of who the perpetrator is, whether it be a streamer, a gang leader, or whomever else. Once new admins realize that the rules are not really applied evenly across the board, their interest craters. 
    All of this, coupled with some leadership issues I won't get into, and some baffling policy decisions (touched on below) engender indifference and disinterest towards administrative duties. Most of "the good ones" simply push through the unpleasantness in order to help the large majority of the community that doesn't deserve to suffer because of the actions of a small, toxic subset. Sadly, this benevolent enthusiasm has its limits and one by one, the good people leave until the only ones remaining are the ones that were apathetic at the outset and only took the position because they get off on the imaginary internet power or the new guys who haven't become cynical yet. There are exceptions and this is not directed at anyone, just a general rule of thumb. 
    So how does any of this relate to the topic at hand? It informs the underlying cause of the problem and elucidates the structural flaws that guarantee its continuing existence until said flaws are addressed. As for the idea that all admins should be able to handle any given appeal, this seemingly common sense approach would likely fail due to a combination of bad policy and the pervasive problems outlined above. Given the state of affairs, it is very unlikely that people would be willing to handle other people's bans. An attitude of "you banned them, you deal with them" already exists and would likely be exacerbated by such a change. But the primary reason such a policy would fail is that, due to an incomprehensible policy of writing the rules to be intentionally vague "to give us wiggle room," the entire appeals process would be prone to the same vagary that characterizes the bans themselves. That's right everyone, all of this time you thought the admin team was just capricious and selectively enforcing the rules. Nope, they've been intentionally written with "wiggle room" in mind. As a result, it is not entirely uncommon for two team members to review the same report and come to polar opposite conclusions. This is, for obvious reasons, an untenable state of affairs. Introducing this chaos into the appeals process would only serve to create discord between admins.
    This is but a small taste of the internal issues plaguing the administrative team. The community, the leadership, and the admins themselves deserve better. So what can be done to improve situation?
    As a community member, you can make an effort to deal with admins in a professional and polite manner. These situations can be frustrating, but going in with a good attitude will make it go faster and your outcome will almost always be more positive with a good attitude. Aside from evidence, attitude was the best determining factor of a ban appeal. If you make it clear that you understand the rules and that this won't happen again, you're golden. If you come in and scream at me and call me a retard, you'll do the full ban. Additionally you can respectfully garner support and lobby for change. If you can forge a consensus, the devs will listen if you're being reasonable. 
    As an admin, you can stave off burnout by getting out there with the community and remembering why you donate your time. Spend less time reading the forums posts of toxic players and more time helping new players get on their feet. Report the bad admins to the CMs at every opportunity. They make everyone's Asylum experience worse. You can also demand consistency and accountability from the leadership. 
    As a CM, you can back up your administrative staff and enforce the rules consistently and with clarity and transparency. Get your people on the same page and lobby the devs to ensure that the rules are made crystal clear so the community and staff are all on the same page. No more paper tigers. 
    As a Dev, you can remove the fucking wiggle room from the rules and work to improve transparency and consistency in enforcement. Additionally you can empower admins and CMs to take the steps necessary for improving the community, rather than allowing them to fester until the next cataclysmic failure or mass exodus. 
    In closing, the situation is pretty rough right now. We all need to work together to protect and ensure the continued existence of this community that we love so much. This community is something special and that's why we work to ensure everyone can experience the joy that Asylum has given us. The community deserves better. Let's all work to make sure that happens. 
  3. Heidelberg liked a post in a topic by eleec in Moderator predictions?   
    None 
  4. Cukofuko liked a post in a topic by eleec in Moderator predictions?   
    None 
  5. Jake liked a post in a topic by eleec in Suggestion - 100% Ticket price for gang members   
    Because Gangs used to abuse the system.
    You turn yourself in to a gang member, get parole pardon etc.
    Simple - gang members should not play on their server - but if so - get another cop to process it.
  6. SafeMode liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  7. Shade liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  8. Steve liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  9. Lukas - Flicksonfleek liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  10. Scott liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  11. sakha liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  12. Tyler liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  13. AlboGravity liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  14. Heidelberg liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  15. HotWings liked a post in a topic by eleec in RDM is out of control   
    Even if we play - we cannot tell at that second you get shot if you were initiated by text msg or over voice. We cant babysit every single person to make sure it doesnt happen.
    Please record and fill out a Playerreport then we can actually take action against someone who does break the rules.
  16. eleec liked a post in a topic by speed in Lets Talk About Asylum's Staff [By Chrispy]   
    It's not even remotely the same.
    In an animal shelter, you take care of helpless animals that otherwise would not have a chance in life and work to ensure that they get placed with a loving family.
    As an Asylum admin, you deal with entitled children that think that their issues are more important than anyone else's, players that can't seem to figure out how not to be assholes, developers that don't tell you anything, etc. And in return, the only thing you get is having the game's fun ruined for you.
    It just so happens that those with careers and families tend to be more trustworthy than a 15 year old kid that runs a gmod server on the side. And the result is that people don't walk around Asylum worrying about killing an admin and getting banned.
  17. : ) liked a post in a topic by eleec in Admin Help?   
    If you go negative, its because you charged back your money. 
  18. goyney liked a post in a topic by eleec in Yet another cringe goodbye post   
    Old people go, new people come.
    Cya soon
  19. The Monopoly Man liked a post in a topic by eleec in Admin Help?   
    If you go negative, its because you charged back your money. 
  20. Emma liked a post in a topic by eleec in Admin Help?   
    If you go negative, its because you charged back your money. 
  21. eleec liked a post in a topic by Seán That Irish Guy in Yet another cringe goodbye post   
    Old people go, old people come back.
    Asylums vicious cycle.
    Cya next month.
  22. Space liked a post in a topic by eleec in Admin Help?   
    If you go negative, its because you charged back your money. 
  23. George liked a post in a topic by eleec in Admin Help?   
    If you go negative, its because you charged back your money. 
  24. Gatorade liked a post in a topic by eleec in Good bye   
    I am pretty  sure you left more then Cypher now ¯\_(ツ)_/¯
×
×
  • Create New...