Mitch (IFRIT) Posted February 27, 2019 Report Share Posted February 27, 2019 Hello all, The support ticket system is now live. It's going to be a little bit different for the user, but should be pretty straight forward. This system will handle all Player reports, ban appeals, comp request, character/account support, Internal affairs for the APD, and ban appeals. I am sure there will be a few wrinkles to iron out. If you encounter an issue, please let me know. There is a link in each section where you previously accessed the resources before. Have a good one! Mitch MASTA_B, Gaskal, Spec and 12 others like this Link to comment
Boris Posted February 27, 2019 Report Share Posted February 27, 2019 Does it still account for being donor 7? Link to comment
Mitch (IFRIT) Posted February 27, 2019 Author Report Share Posted February 27, 2019 3 minutes ago, Boris said: Does it still account for being donor 7? Donor 7 for now, should continue to use their section. I will make changes to the system in the coming days Google™ likes this Link to comment
Leady Posted February 27, 2019 Report Share Posted February 27, 2019 I've received a couple questions already regarding how to submit a ticket now. Here is a very quick gif. Just select the reason for the support ticket and it will go to the appropriate people. Spek, Twinkie and MASTA_B like this Link to comment
... Posted February 27, 2019 Report Share Posted February 27, 2019 (edited) How does this work on the administration end? Are donor 7 tickets pushed to the top of the stack? Is there anyway to decrease the pool of users a player can select on the ban appeal form to only include administrators+? Edited February 27, 2019 by Maric Link to comment
Mitch (IFRIT) Posted February 27, 2019 Author Report Share Posted February 27, 2019 7 minutes ago, Maric said: How does this work on the administration end? Are donor 7 tickets pushed to the top of the stack? Is there anyway to decrease the pool of users a player can select on the ban appeal form to only include administrators+? 1. What do you mean? 2. For now, donor 7 will use their "Old" way of doing it. That should be finished this week. 3. no, there is no way to clear that pool of names. Either all or nothing. Link to comment
JackH Posted February 27, 2019 Report Share Posted February 27, 2019 so can i even see action taken and if i had a report in that wasnt responded too from three days ago do i have to resubmit it? Virrx and Huan Lee like this Link to comment
Mitch (IFRIT) Posted February 27, 2019 Author Report Share Posted February 27, 2019 Admins will be going through those sections and completing what is left there. Link to comment
Virrx Posted February 27, 2019 Report Share Posted February 27, 2019 Do I still get an "Action Taken" message on reports Link to comment
... Posted February 27, 2019 Report Share Posted February 27, 2019 1 minute ago, Mitch (IFRIT) said: 1. What do you mean? What does the system look like from a Moderator, Admin, CM, or developer perspective? Google™ likes this Link to comment
JackH Posted February 27, 2019 Report Share Posted February 27, 2019 Just now, Virrx said: Do I still get an "Action Taken" message on reports yeah i wanna know if the bot is banned or not Link to comment
Mitch (IFRIT) Posted February 27, 2019 Author Report Share Posted February 27, 2019 It's a refined system that brings all the required data into a neat area. It helps with the "security" of the post. As well helps us track the activity of the staff. Scott and Huan Lee like this Link to comment
Swade White Posted February 27, 2019 Report Share Posted February 27, 2019 I like it Mitch! Link to comment
Virrx Posted February 28, 2019 Report Share Posted February 28, 2019 3 hours ago, Virrx said: Do I still get an "Action Taken" message on reports @Mitch (IFRIT) Link to comment
Mitch (IFRIT) Posted February 28, 2019 Author Report Share Posted February 28, 2019 3 minutes ago, Virrx said: @Mitch (IFRIT) yes. You will be able to see the report still along with any staff response Scott and Huan Lee like this Link to comment
Glass of Water Posted February 28, 2019 Report Share Posted February 28, 2019 good job buddy Link to comment
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